Shipping Policy

We are located in Florida and ship all over the United States (including US territories).

As we work diligently to ensure the quality of our handmade products we ask that you allow 3-5 business days for your order to be processed before it’s shipped, even with priority shipping. Please note that this excludes weekends and holidays. 

Pick up location option is only for Jacksonville , FL residents .

Tracking information will automatically come to the email provided at check out when it becomes available. The most reliable way to track your package is with the provided tracking number on the USPS website. The tracking number email is automated, therefore, you may receive the tracking number before the package has left our facility. Once the package has left our facility and it has been scanned in by USPS, the tracking information will update.

Third-party apps like Route or Shop may also indicate that your package has shipped, but the most reliable tracking is with the tracking number on the USPS website. 

If you do not receive your order within 7 business days with priority shipping or 10 business days with USPS ground, please reach out to us via email for rectification.

ORDER CANCELLATION/CHANGES

Once an order has been printed and enters the processing stage, we are no longer able to cancel it nor make changes to the order. This includes item swaps, add-ons, and address changes or updates. If you need your order to be shipped to a different address than the address entered at check out, customers are responsible for covering the cost of the new shipping label once it has been printed.